Support

Need help with your TowCamDirect camera kit? We’re here to help. Whether you need a user manual, help setting up your screen and camera, or information about returns, you’ll find everything you need below.

Contact Us

For product support, order queries or returns, please contact us using the details below:

Email: tow@towcamdirect.com
Phone: 07881944465
Website:www.towcamdirect.com

When contacting us, please include your order number, the product model, and a short description of the issue so we can help you as quickly as possible.

Delivery Information

We use Royal Mail for standard delivery on TowCamDirect orders. You will be given the choice at checkout between:

Royal Mail 48 Hour Delivery

Our standard delivery option is Royal Mail 48 hour service for £4.95. This is a reliable and cost-effective delivery choice for most orders.

Next Day Delivery Option

Need your order sooner? You can choose Royal Mail 24 hour delivery for £6.95 at checkout for a faster next day delivery service.

Please note that delivery times are based on Royal Mail’s service aims and may vary during busy periods, bank holidays or due to delays outside of our control.

User Manuals & Setup Guides

Download the latest user manuals and setup guides for your TowCamDirect products.

TowCam Camera Kit
[Download User Manual]

TowCam Mini User Manual 2026
[Download User Manual]

Setup Help

Before contacting us, please check the following:

  • Fully charge the camera before first use.

  • Make sure the monitor and camera are paired correctly.

  • Check that the camera is mounted securely with a clear view.

  • Ensure the monitor has power and the battery level is sufficient.

  • Test the system before towing or reversing.

Returns Policy

We want you to be happy with your purchase. If you need to return an item, please contact us before sending anything back.

Change of Mind Returns

If you have changed your mind, you can return your item within 14 days of receiving your order, provided it is:

  • Unused

  • In its original packaging

  • Complete with all accessories, cables, manuals and fittings

  • In a resaleable condition

Return postage for change of mind returns is the customer’s responsibility.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Photos or a short video showing the fault or damage

Once we have reviewed the issue, we will advise the best next step. This may include troubleshooting, replacement parts, a replacement product, or a return for inspection.

Items That Cannot Be Returned

We may not be able to accept returns where:

  • The product has been used, damaged or altered

  • Parts, cables, fixings or accessories are missing

  • The item is not returned in its original packaging

  • The issue is caused by incorrect installation, misuse or accidental damage

Warranty Support

TowCamDirect products are designed to be reliable and easy to use. If you experience a problem with your product, please contact us and we will do our best to help.

Warranty support may cover manufacturing faults but does not normally cover accidental damage, misuse, incorrect installation, water damage caused by improper fitting, or general wear and tear.

Before You Contact Us

To help us deal with your enquiry quickly, please have the following ready:

  • Your order number

  • Product name or model number

  • Date of purchase

  • Photos or video of the issue

  • Details of your vehicle, trailer or caravan if relevant

Need More Help?

If you cannot find the manual or answer you need, please get in touch and we’ll be happy to help.

Email: tow@towcamdirect.com
Phone: 07881944465